News about upcoming appointments and protocols!

3.26.19 COVID-19 Update on Appointments and Protocols!

We Are Open!!

Thank you, to all of our clients, for your cooperation and patience with our Curbside Service.

As a business deemed essential, we will remain open to serve our pet community for the foreseeable future. We feel confident that our Curbside Service will allow us to continue to be your resource for veterinary care, 24/7/365. The patient will enter the building without their owners, unless for reasons of

• Emergency
• Critical Care
• End of life services

Curbside Service provided Mon-Sat 8:00 am- 6:00 pm for:

• Wellness visits (vaccines, annual exams appointments, etc)
• Medication & Food pick-ups
• Sick/Emergency Care

Elective surgeries (Spays & Neuters) Grooming and Boarding will not be scheduled at this time.

As always we are open 24/7/365 for your emergencies.

In this uncertain time with information ever-changing, please stay connected with us on our Facebook page. Our goal is to be the very best resource for your pet’s care by prioritizing the health and safety of our staff, clients, and community.

Scheduling an Appointment

Appointments for all other services can be made by calling 954-920-3556 or through our MyVCA App. Download this simple tool to gain access to your pet’s records, to book an appointment, to request medication and more!!!

Remember, CareClub Membership, the MyVCA App grants you access to online chat with a veterinarian 24/7/365.

A doctor is always in!

Important information about Curbside Service:

What is the Curbside Service?

Upon arrival, the client and patient will check in with our curbside attendant.

The client remains with their pet until the appointment time.

When the doctor is ready, the patient will be brought into the hospital while the client remains outside. Communications will be facilitated with the doctor as needed for the best care of your pet.

 

Communicate

It is imperative that you let us know BEFORE entering for Emergency, Critical Care or end of life services, if you have a fever, flu-like symptoms, you’ve traveled internationally or been aboard a cruise ship in the last 14 days. We also ask that you disclose any household member exhibiting symptoms or who have traveled as well. If needed, we will take additional steps to protect the health of our staff, patients and client.

Stay Healthy!

Water and snacks are of importance to maintain hydration and good spirits. Please be mindful to pack a snack while waiting in the car for your appointment.

Payment options

At this time payment can be made through a single service check out system within the building or through pay-by-phone. Please let our Curbside Attendant know if you would prefer to pay by credit card over the phone for check out.

UPDATE: 3.17.2020: Appointments and Protocols! Our mission is to provide the very best pet care for our fur-families. Thus, ensuring the health and safety of our clients, staff, and community is a top priority. As we continue our effort to limit the spread of the COVID-19 virus, we want to share what we are doing to make your client experience as safe as possible when at our practice. Effective immediately, Curbside Service will be provided Monday-Saturday 8:00 am-6:00 pm for: •Wellness Visits (vaccines, annual exam appointments etc.) •Boarding Check-in/Check-out •Cardiology Appointments •Medication pick-ups •Food Sales What is the Curbside Service? • Upon arrival, the client and patient will check in with our curbside attendant. • The client remains with their pet until the appointment time. • When the doctor is ready, the patient will be brought into the hospital while the client remains outside. • Communications will be facilitated with the doctor as needed for the best care of your pet. Curbside Service for Medication pick-up & Food sales • When the food or medication is ready, the product will be brought to the client outside. Clients with sick and emergent patients, and clients seeing specialists will be permitted into our hospital on a limited basis. 24 hour Emergency Service will continue as usual. At this time, we feel confident these precautions will allow us to continue to be your resource for veterinary care, 24/7/365. This is an ever-changing situation and we will continue to update you on our efforts to limit the spread of the coronavirus (COVID-19). Please watch your emails, our Facebook page and our website for further updates. To Refill Medication: -Call the clinic in advance to request prescription refills. -Visit our online store and have medication shipped to your home. -Log into our MyVCA App to access all of these resources and more. Hospital Precautionary practices include: -Regularly sanitizing our hospital with the same disinfectants that we use in our surgical suites. -Signage throughout the hospital encouraging good personal hygiene. -Team members are washing their hands before and after each appointment. -Team members are encouraged to stay home when they do not feel well or are showing symptoms and to avoid non-essential travel. -We are asking all clients to stay home or seek medical assistance if they are not feeling well. -Staying up to date on government updates from the Centers for Disease Control and the Florida Health Department.