Food Backorder

A year of consumers being stuck at home has created a surprising level of unexpected demand for products and imports in every market, creating a shortage of cargo shipping containers and truck drivers.

These shipping constraints have resulted in an inventory shortage throughout the entire pet food industry as well. Whether due to…

1. COVID-related production problems and capacity constraints.
2. Increases in pet ownership amidst the health crisis.
3. Pet owners trading up to healthier pet foods.

As such, many consumers are unable to find their pet's food in the stores. While manufacturers and vendors are working together to correct the course, this may take some time to get the marketplace back to normal.

What can you do?

If you are unable to find your pet's food, we are happy to provide you with an alternative dietary recommendation. Please send us a message and we can share those diet options.

While we will continue to update you on the progress of food availability, further assistance may be available through your pet's food manufacturer.

HILLS – Website:hillspet.com; Phone: 800-445-5777

PURINA – Website: purina.com/purina-pro-plan-veterinary-diets; Phone: 800-778-7462

ROYAL CANIN – Website: my.royalcanin.com; Email: info.usa@royalcanin.com; Phone: 800-592-6687

We are here for you.

As we continue to move toward our new normal, we remain committed to providing you and your pet(s) with the care options they need to thrive. We invite you to stay connected with us through our myVCA App for the fastest access to:

• 
  Your pet's records
• Medication refills
• Online pharmacy
• Scheduling appointments
• 24/7/365 access to a veterinarian
• and so much more...

Download the app and see for yourself!

COVID-19 Update. The New Normal

The New Normal

As we continue to phase back into our regular routines, we want to thank you for your patience with and trust in us that has allowed our staff to stay safe during this pandemic. We are all looking toward a new normal and we appreciate the chance to do it safely. With that in mind, beginning Monday, June 8th, we will begin to allow clients back into the building through a safe and controlled service protocol. While in the hospital, social distancing protocols will remain in place for both our clients and staff. All clients will be given the option to continue Curbside Care. However, if you choose to enter the hospital with your pet, our hospital PPE standards and social distancing practices must be followed. How will it work? During daytime hours, we will no longer offer Curbside Check-in. The check-in process will proceed through telecommunication. When you arrive at the hospital, Park! Text- 720-477-4401 Relax! You will receive a live confirmation that we have received your text and we know you have arrived. You will then be walked through the check-in process with one of our staff. General, Specialty Service Check-in (7:30 am - 6:00 pm) • [YOU] Arrive, Park, TEXT- 720-477-4401, “We are here!” • [VCA Hollywood] Send a live communication that we know you are here! Our staff will then walk you through the rest. When your doctor is ready for you, an attendant will direct you into the hospital. If your pet in unstable, you may come to the Emergency Entrance and your pet will be taken in immediately for evaluation. *Clients will only be allowed in the building when a doctor is ready to speak to them. How will it work after hours? There are no changes to our current overnight emergency check-in practices. When you arrive at the hospital, Park! Call- 954-920-3556 Relax! You will then be walked through the check-in process with one of our staff. Emergency Service Check- in (6:00 pm - 7:00 am) • [YOU] Arrive, Park, CALL- 954-920-3556 • [VCA Hollywood] Our staff will walk you through check-in. When a doctor is ready for you, an attendant will direct you into the hospital. If your pet in unstable, you may come to the Emergency Entrance and your pet will be taken in immediately for evaluation. *Clients will only be allowed in the building when a doctor is ready to speak to them. All clients will be given the option to continue Curbside Care or enter the hospital when the doctor is ready for their appointment. This option will be provided when scheduling the appointment and at check-in. When the doctor is ready for each appointment only one client will be admitted inside with their pet. Upon entering the hospital, a mask must be worn at all times and clients must remain in their exam room. Social distancing will continue to be maintained throughout the visit, therefore pet examinations may be performed in the prep area if deemed appropriate by the doctor. Need Food? Our Annex facility will be open to the public for food sales Monday-Saturday 8:00 am - 6:00 pm. Only one client will be allowed in the building at a time to purchase food. Hospital Precautionary Practices Include: - Regularly sanitizing our hospital with the same disinfectants that we use in our surgical suites. - Signage throughout the hospital encouraging good personal hygiene. - Team members are washing their hands before and after each appointment. - Team members are encouraged to stay home when they do not feel well or are showing symptoms and to avoid non-essential travel. - We are asking all clients to stay home or seek medical assistance if they are not feeling well. - Staying up to date on government updates from the Centers for Disease Control and the Florida Health Department.Scheduling an Appointment Communicate It is imperative that you let us know BEFORE entering the hospital if you have a fever, flu-like symptoms, you’ve traveled internationally or been aboard a cruise ship in the last 14 days. We also ask that you disclose any household member exhibiting symptoms or who have traveled as well. If needed, we will take additional steps to protect the health of our staff, patients and client. Our mission is to provide the very best pet care for our fur-families and ensure the health and safety of our clients, staff and community. We are proud to be your pet care team and appreciate your patients and compliance with our efforts during these unprecedented times.

News about upcoming appointments and protocols!

3.26.19 COVID-19 Update on Appointments and Protocols!

We Are Open!!

Thank you, to all of our clients, for your cooperation and patience with our Curbside Service.

As a business deemed essential, we will remain open to serve our pet community for the foreseeable future. We feel confident that our Curbside Service will allow us to continue to be your resource for veterinary care, 24/7/365. The patient will enter the building without their owners, unless for reasons of

• Emergency
• Critical Care
• End of life services

Curbside Service provided Mon-Sat 8:00 am- 6:00 pm for:

• Wellness visits (vaccines, annual exams appointments, etc)
• Medication & Food pick-ups
• Sick/Emergency Care

Elective surgeries (Spays & Neuters) Grooming and Boarding will not be scheduled at this time.

As always we are open 24/7/365 for your emergencies.

In this uncertain time with information ever-changing, please stay connected with us on our Facebook page. Our goal is to be the very best resource for your pet’s care by prioritizing the health and safety of our staff, clients, and community.

Scheduling an Appointment

Appointments for all other services can be made by calling 954-920-3556 or through our MyVCA App. Download this simple tool to gain access to your pet’s records, to book an appointment, to request medication and more!!!

Remember, CareClub Membership, the MyVCA App grants you access to online chat with a veterinarian 24/7/365.

A doctor is always in!

Important information about Curbside Service:

What is the Curbside Service?

Upon arrival, the client and patient will check in with our curbside attendant.

The client remains with their pet until the appointment time.

When the doctor is ready, the patient will be brought into the hospital while the client remains outside. Communications will be facilitated with the doctor as needed for the best care of your pet.

 

Communicate

It is imperative that you let us know BEFORE entering for Emergency, Critical Care or end of life services, if you have a fever, flu-like symptoms, you’ve traveled internationally or been aboard a cruise ship in the last 14 days. We also ask that you disclose any household member exhibiting symptoms or who have traveled as well. If needed, we will take additional steps to protect the health of our staff, patients and client.

Stay Healthy!

Water and snacks are of importance to maintain hydration and good spirits. Please be mindful to pack a snack while waiting in the car for your appointment.

Payment options

At this time payment can be made through a single service check out system within the building or through pay-by-phone. Please let our Curbside Attendant know if you would prefer to pay by credit card over the phone for check out.

UPDATE: 3.17.2020: Appointments and Protocols! Our mission is to provide the very best pet care for our fur-families. Thus, ensuring the health and safety of our clients, staff, and community is a top priority. As we continue our effort to limit the spread of the COVID-19 virus, we want to share what we are doing to make your client experience as safe as possible when at our practice. Effective immediately, Curbside Service will be provided Monday-Saturday 8:00 am-6:00 pm for: •Wellness Visits (vaccines, annual exam appointments etc.) •Boarding Check-in/Check-out •Cardiology Appointments •Medication pick-ups •Food Sales What is the Curbside Service? • Upon arrival, the client and patient will check in with our curbside attendant. • The client remains with their pet until the appointment time. • When the doctor is ready, the patient will be brought into the hospital while the client remains outside. • Communications will be facilitated with the doctor as needed for the best care of your pet. Curbside Service for Medication pick-up & Food sales • When the food or medication is ready, the product will be brought to the client outside. Clients with sick and emergent patients, and clients seeing specialists will be permitted into our hospital on a limited basis. 24 hour Emergency Service will continue as usual. At this time, we feel confident these precautions will allow us to continue to be your resource for veterinary care, 24/7/365. This is an ever-changing situation and we will continue to update you on our efforts to limit the spread of the coronavirus (COVID-19). Please watch your emails, our Facebook page and our website for further updates. To Refill Medication: -Call the clinic in advance to request prescription refills. -Visit our online store and have medication shipped to your home. -Log into our MyVCA App to access all of these resources and more. Hospital Precautionary practices include: -Regularly sanitizing our hospital with the same disinfectants that we use in our surgical suites. -Signage throughout the hospital encouraging good personal hygiene. -Team members are washing their hands before and after each appointment. -Team members are encouraged to stay home when they do not feel well or are showing symptoms and to avoid non-essential travel. -We are asking all clients to stay home or seek medical assistance if they are not feeling well. -Staying up to date on government updates from the Centers for Disease Control and the Florida Health Department.