COVID-19 Update. The New Normal

The New Normal

As we continue to phase back into our regular routines, we want to thank you for your patience with and trust in us that has allowed our staff to stay safe during this pandemic. We are all looking toward a new normal and we appreciate the chance to do it safely. With that in mind, beginning Monday, June 8th, we will begin to allow clients back into the building through a safe and controlled service protocol. While in the hospital, social distancing protocols will remain in place for both our clients and staff. All clients will be given the option to continue Curbside Care. However, if you choose to enter the hospital with your pet, our hospital PPE standards and social distancing practices must be followed. How will it work? During daytime hours, we will no longer offer Curbside Check-in. The check-in process will proceed through telecommunication. When you arrive at the hospital, Park! Text- 720-477-4401 Relax! You will receive a live confirmation that we have received your text and we know you have arrived. You will then be walked through the check-in process with one of our staff. General, Specialty Service Check-in (7:30 am - 6:00 pm) • [YOU] Arrive, Park, TEXT- 720-477-4401, “We are here!” • [VCA Hollywood] Send a live communication that we know you are here! Our staff will then walk you through the rest. When your doctor is ready for you, an attendant will direct you into the hospital. If your pet in unstable, you may come to the Emergency Entrance and your pet will be taken in immediately for evaluation. *Clients will only be allowed in the building when a doctor is ready to speak to them. How will it work after hours? There are no changes to our current overnight emergency check-in practices. When you arrive at the hospital, Park! Call- 954-920-3556 Relax! You will then be walked through the check-in process with one of our staff. Emergency Service Check- in (6:00 pm - 7:00 am) • [YOU] Arrive, Park, CALL- 954-920-3556 • [VCA Hollywood] Our staff will walk you through check-in. When a doctor is ready for you, an attendant will direct you into the hospital. If your pet in unstable, you may come to the Emergency Entrance and your pet will be taken in immediately for evaluation. *Clients will only be allowed in the building when a doctor is ready to speak to them. All clients will be given the option to continue Curbside Care or enter the hospital when the doctor is ready for their appointment. This option will be provided when scheduling the appointment and at check-in. When the doctor is ready for each appointment only one client will be admitted inside with their pet. Upon entering the hospital, a mask must be worn at all times and clients must remain in their exam room. Social distancing will continue to be maintained throughout the visit, therefore pet examinations may be performed in the prep area if deemed appropriate by the doctor. Need Food? Our Annex facility will be open to the public for food sales Monday-Saturday 8:00 am - 6:00 pm. Only one client will be allowed in the building at a time to purchase food. Hospital Precautionary Practices Include: - Regularly sanitizing our hospital with the same disinfectants that we use in our surgical suites. - Signage throughout the hospital encouraging good personal hygiene. - Team members are washing their hands before and after each appointment. - Team members are encouraged to stay home when they do not feel well or are showing symptoms and to avoid non-essential travel. - We are asking all clients to stay home or seek medical assistance if they are not feeling well. - Staying up to date on government updates from the Centers for Disease Control and the Florida Health Department.Scheduling an Appointment Communicate It is imperative that you let us know BEFORE entering the hospital if you have a fever, flu-like symptoms, you’ve traveled internationally or been aboard a cruise ship in the last 14 days. We also ask that you disclose any household member exhibiting symptoms or who have traveled as well. If needed, we will take additional steps to protect the health of our staff, patients and client. Our mission is to provide the very best pet care for our fur-families and ensure the health and safety of our clients, staff and community. We are proud to be your pet care team and appreciate your patients and compliance with our efforts during these unprecedented times.